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All Job Postings > Tennessee > Nashville TN > Dental Front Office/Manager > Dental Front Office/Manager Job (ID: 352222)
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Dental Front Office/Manager Job in Antioch, TN 37013
(Job ID: 352222)

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Location

Antioch, TN 37013

Details

DATE POSTED/UPDATED

Oct 12, 2021

JOB TYPE

Permanent

DAYS OF WEEK

Mon, Tue, Wed, Thur, Fri

JOB ID / STATUS

#352222 ACTIVE

Description

We are seeking a reliable, hard-working individual to join our team as an Office Manager for our busy practice in Antioch. If you are focused, goal-oriented, and committed to providing an exceptional patient experience this role could be for you! As Office Manager, you will utilize your management experience, team-building skills, and positive attitude to motivate your team to set and accomplish goals. The right candidate will be organized, possess the ability to multitask efficiently, and exhibit effective leadership skills. The Office Manager will be the primary contact for team members, while also acting as liaison between the practice and the Operations team. The ideal candidate will be committed to a “hands-on” management style, which includes assisting the administrative and clinical team members as needed. In addition to exceptional communication and organizational skills, candidates will lead in a positive, yet productive manner. Ideal candidates must have the desire to evolve as a leader, thrive under pressure, and work well with others. Required skills also include: • Ability to work independently and proactively • Experience coaching/mentoring direct reports • Direct experience developing and managing practice level budgets • Superior customer service skills; capacity to analyze and resolve patient concerns • Possess strong problem solving and decision-making skills • Excellent time management and proven attention to detail This position reports directly to the Director of Operations and will also work directly with the dentist(s) at the practice. Duties and Responsibilities • Lead by example and coach the team to achieve goals, work together, and most of all create positive experiences for the patients • Oversee the task of maintaining a productive schedule that supports dentists and hygienists in their efforts to provide patients with exceptional dental care in a comfortable environment • Oversee and monitor adherence to practice budget guidelines to maintain practice profitability • Assist team members with treatment planning presentation, reviewing plans with patients and all financial options; analyze treatment acceptance and provide guidance on follow-up systems and protocol • Coordinate effective daily team huddles, coordinate monthly team meetings and quarterly practice progress meetings. • Provide ongoing feedback, training and annual performance for team members within the practice. • Monitor adherence to protocols and guidelines as they relate to patient privacy (HIPAA) and team member safety (OSHA). • Assist in the interviewing, on-boarding and training of new hires, in partnership with our dedicated Human Resources team Oversee execution of office management duties including, but not limited to • Present and arrange financial arrangements with patients to start dental treatment same day. • Understand sequence of treatment and to explain treatment phases to patients; present financial options and terms to patients • Ensure office is maintaining patient data according to regulations and company policies. • Monitor payment processing and verify all charges for services rendered are collected and posted daily with high level of accuracy; Ensure daily deposit is balanced and closed at end of day. • Coordinate the auditing of patient charts, review of schedule, and preparation for the next business day. • Develop, implement and manage recall and treatment follow up system to ensure treatment acceptance is maximized. • Schedule team members to ensure shift coverage and facilitate requests for time off. • Maintain efficient and effective workflow between administrative and clinical team Serve as the liaison between Viridian Dental Partners regarding • Human Resources • Payroll • Accounts Payable • Marketing • Supplies • Recruiting • Employee Relations Education and Experience Requirements • 3-5 years of previous management experience in a dental practice, or related industry • Working knowledge of Microsoft Office applications • High School Diploma and/or GED Equivalent. Benefits: Our team members work hard which is why we strive to provide them with an excellent compensation and benefits package. • Medical Insurance (Percentage covered by employer) • Dental and Vision Benefits • Life and Short Term Disability Insurance • 401(K) Retirement Plan • Generous PTO with 8 Paid Holidays