Jan 03, 2022
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HART ORTHODONTICS – ORTHODONTIC FRONT DESK PATIENT COORDINATOR JOB DESCRIPTION WHO WE ARE: Parents look to Hart Orthodontics as the Orthodontic/dental braces resource for a smile that glows with confidence based on Hart Orthodontics’ commitment to the highest level of individualized care through a process that is informative, empowering, fun, and affordable. Our brand backbone defines the core ideas behind our brand. It reflects the main goals of Hart Orthodontics and the way we want our clients to perceive our brand. • Welcoming and Passionate: Hart Orthodontics strives to provide individualized care in an environment where a person feels acknowledged and is genuinely cared about. • Family and Community: We create a sense of family by being involved in our patients’ lives and activities. Hart Orthodontics is dedicated to the health and well being of children, their teachers, and support teams. Community participation is integral to Hart Orthodontics. We are dedicated to giving back by participating in numerous local service organizations. • Honesty and Integrity: Hart Orthodontics follows the highest standard of integrity and excellence in all that we do. Our thorough and in-depth communication style resonates with our patients and builds a strong level of trust. • Fun and Smiles: Through laughter and smiles, we focus on creating a light and fun environment for the complete family experience. Our goal is for everyone to leave with a smile on their face and happier than when they arrived. • Value and Affordability: We provide value through our years of experience, state of the art technology, and unprecedented service while offering flexible payment options making orthodontic treatment affordable. DESCRIPTION: The Orthodontic Front Desk Patient Coordinator’s primary responsibility is to provide patient satisfaction that far exceeds their expectations. It is important that you instill all of the core ideas behind our brand, as you will be the first and last point of contact with our patients. You will build and maintain successful relationships with patients to provide an incredible experience while delivering quality care and results. Responsibilities: - Provide an ultimate patient experience with each patient by engaging with the patient and parent - Serve as initial point of contact for patients both in person or over the phone - Be tech savvy as we use multiple technologies to serve our patients (auto appointment reminders, online forms, email, etc.) - Greet all patients as they walk in with a smile - Manage financial transactions - Communicate with patients in a professional manner - Answer multi-line phones with proper phone etiquette and handle all inquiries and needs - Fill out new patient forms - Schedule patient appointments - Call and confirm appointments - Verify Insurance Benefits - Respond to patient needs, requests, and complaints to ensure patient satisfaction - Implementation of marketing activities including but not limited to Social Media, Reputation Management, and In-House Contest/Promotions - Lead by example; exercise good team work; have mutual respect for the team; partner with the team to create an outstanding experience for our patients - Attend and participate in public relation events and charity events - Complete opening and end of day procedures in accordance with office policies - Monitor the schedule and maintain a smooth patient flow - Maintain patient confidentiality through HIPAA compliance - Follow OSHA and company safety policies and procedures - Promote and market Hart Orthodontics’ services, retail products, and doctor to patients and the community - Educate patients and address their questions and/or concerns - Knowledge and understanding of dental terminology sufficient to perform job successfully - Verify patient health history (basic health review, medications, understanding impact with dentistry) and document appropriately in patient’s chart - Accountability for successful performance of all job functions - Aid Ortho manager on admin days with administrative duties assigned - Participate and contribute to staff meetings - Regular and punctual attendance Education/Certification: - Minimum high school diploma or equivalent - Experience in a professional environment with direct patient contact preferred Skills/Abilities: - Energetic, Compassionate, Outgoing (not afraid to sing and dance with patients), Empathetic, Knowledgeable, Willing to learn and be taught, Coachable, Confident - Outstanding positive attitude and demeanor - Excellent customer service skills - Strong initiative - Professionalism in all aspects of job - Good grooming and professional image - Strong interpersonal and relationship building skills - Excellent verbal and written communication skills - Strong organizational and anticipation skills - Ability to multi-task and work in a fast-paced environment - Strong computer skills and the ability to learn new programs as required Preferred: - Conversational Spanish - 1 year of orthodontic or dental experience Position/Compensation/Benefits - Full Time - Competitive Salary Commensurate with Experience - Work-Life Balance - Company Paid Holidays - Paid Personal/Vacation Time - Bonuses Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to have good communication skills and be an active listener.
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