Dental Front Office Job Posting

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Dental Front Office Job in Austin, TX 78734
(Job ID: 377102)

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Location

Austin, TX 78734

Details

DATE POSTED/UPDATED

Jun 08, 2022

JOB TYPE

Permanent

DAYS OF WEEK

Mon, Tue, Wed, Thur, Fri

JOB ID / STATUS

#377102 ACTIVE

Description

HOWDY! We are a boutique dental practice near Lake Travis in Austin, Tx. We are looking for someone with a good attitude and positive nature and someone who likes to have fun! If you want to be part of a small team that emphasizes a positive and fun patient experience we may be right for each other. Responsibilities: -Must have Dental knowledge: -Open Dental software experience is a MUST -Greet incoming patients in a friendly and welcoming manner and be FUN and SMILE! -Genuine curiosity to be better everyday as a team member and individual -Assist with office tours and explanation of our amenities for all new patients -Responsible for opening the office and setting up lobby for patient success -Turn on and set up front desk equipment, including TVs, iPads, computers, lobby music -Consistently check Front Desk email and voicemails. -Respond to front desk emails and Slack messages in a timely manner -Walk through reception area and maintain a clean lobby and bathroom area for patients -Send EOD Reports to Office Manager and Clinical Director -Answer phone calls into office and making patient outbound calls -Respond to all missed calls into office before EOD -Respond to all patient text messages in timely manner via Flex Software -Monitor patient wait time, ensuring no patient is sitting in the lobby more than 5 minutes -Make sure coffee bar and beverage refrigerator is consistently stocked -Log all incoming lab cases and and non clinical inventory -Check restroom for cleanliness periodically throughout the day -Confirm all patient appointments for the next three (3) days using Flex software -Call previous days no shows appointments -Learn and access in Dental software system needed for Patient scheduling -Assist with cleaning the office end of day -Schedule patients following office protocols -Notify Office Manager of supplies needed for office -Run a recare appointment search list twice a month -Send patient gifts for referrals -Stock front office supplies -Follow directions from Office Manager KPIs To Measure Success: Completion of all duties in the front desk daily checklist with little-to-no mistakes Maintain below a 10% missed call rate during business hours Ensuring all patient appointments are confirmed and patients are effectively followed up with Job Type: Full-time Pay: $20.00 - $23.00 per hour

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