Jun 11, 2022
A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing (entry level admin team member). Essential responsibilities but not limited to: • Answer incoming calls using proper telephone etiquette. • Check patients in and out. • Schedule/confirm patient appointments. • Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms). • Collect all co-payments and past due balances on date of service. • Present financial policies and arrangements accurately to patients. • Facilitate effective patient flow using the proper callback system. • Identify, reference and apply insurance coverage and billing. • Perform basic computer functions. • Act in a professional manner. • Other duties as assigned. • Six months of similar job experience. • Demonstrate ability to assume Patient Services Representative’s essential responsibilities. • High School Diploma or equivalent. • Demonstrate knowledge of effective scheduling. • Comply with protocols and standards. • Demonstrate and promote superior customer service skills. • Ability to multi-task. • Exercise basic knowledge of dental terminology. • Support corporate vision and strategy
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