Office Manager Dental Front Office Job Posting

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Office Manager Dental Front Office Job in Atlanta, GA 30309
(Job ID: 382465)

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Location

Atlanta, GA 30309

Details

DATE POSTED/UPDATED

Aug 01, 2022

JOB TYPE

Permanent

DAYS OF WEEK

Mon, Tue, Wed, Thur, Fri

JOB ID / STATUS

#382465 ACTIVE

Description

Pure Dental Health is in need of an Office Manager! About Pure Dental Health At Pure Dental Health we are about changing lives for the better. Great teeth changes lives! Our practice is unique in a way that we do a lot more than the average dental practice. Dr. Scott performs IV sedation, does Full Arch Implants, orthodontics, root canals… you name it.. He probably does it. We even have our very own cutting edge digital dental lab in our office. We’re not talking about CEREC…We’re talking about full arch zirconia to titanium restorations. We specialize in fearful patients and seeing patients other offices won’t see. We are passionate about changing the lives of those patients who can’t go out in public to eat because they are afraid their teeth might fall out. The patients that have given up on love because they are just SO embarrassed of their smile. The patients that had a bad experience in the past and are afraid to visit the dentist and have waited too long. The ones that are finally ready to make a change. Giving these people lives back is challenging, exciting and rewarding. We are passionate about this level of service! See Dr. Scott’s interview on the Wellness Hour talking about dental implants and how they change lives. https://www.youtube.com/watch?v=B7RwLH6lbQo A little bit about this position of an office manager. An office manager is the glue that holds all things together. They are the leader in the team that helps promote culture, teamwork and productivity. Our office managers primary role is to coach our team, measure their performance, and to connect with our team and our patients. This helps all of our team members stay on track and achieve success in our office. Success is defined as a great patient experience, as well as a happy and productive team. We are looking for a leader in our Buckhead location that can work with our admin team which includes our treatment coordinators, our clinical team that includes clinical manager, doctors and assistant and our dental lab. You will be working directly with Dr. Scott and executing his vision of delivering excellent custom service and developing a fun, energetic work environment. One unique aspect of working with us is we have a full support team. What does that mean? That means we don’t need you to deal with answering the phones (we have a call center so they don’t ring in our office). You don’t need to do insurance verification, filing, appeals because we have a virtual billing and insurance team that supports us and handles that. This allows us to be able to focus 100% of our time effort and energy on taking care of our patients. Pure Dental Health’s Core Values At Pure Dental Health we believe in making decisions through the lens of our core values. Because of this, we pride ourselves on upholding these values in everything we do: 1. We must provide EXCEPTIONAL customer service 2. We must be a great place to work 3. We must be 100% Reliable 4. Patient’s 1st 5. If you don’t know, figure it out We all share these core values and so will the next member of the team we bring on. A day in the life of an office manager at Pure Dental Health On any given day at Pure Dental Health you can expect the following: Arriving at 6:45 am to be ready to go at 7:00 am on Monday, Tuesday, and Friday. (we start at 10:45/11:00 am on Wednesday and Thursday) Working with a driven, brilliant and motivated team. Managing the care of patients who are mostly single and live/work in the area. Not a lot of families in the city like many suburban offices. We don’t see a lot of children. We do, however, have a lot of patients that travel quite a ways to have major dental work or IV sedation. Working in an office that gives flexibility, autonomy, and that celebrates diversity. Treating every patient like they are a member of our own family that we are inviting into our home. The team you support will see between 30-40 patients each day Training and coaching team members to help them develop their potential Connecting with vendors and suppliers, building relationship and manage ordering Serving as the “go-to” with any questions and concerns that arise from team members and patients This role is for you if... You love working in a fast pace environment You thrive when tackling complex problems You enjoy direct and open communication You love working with patients with complex treatment plans You can’t live without writing everything down and staying organized You absolutely love changing patient’s lives in a noticeable way You act as a leader and can hold others accountable You understand conflict resolution and are able to address difficulties with others You are able to multitask, and accomplish multiple projects at the same time You have an ability to prioritize and plan ahead You are comfortable speaking in front of others or groups of people You understand what it takes to work together as a team You are able to evaluate and record performance based behavior of other team members You are able to demonstrate as many administrative tasks as possible i.e. optimizing the schedule, collecting payment, presenting treatment plans, etc., You demonstrate a positive attitude, self-motivation, organization, and resourcefulness You maintain a reputation, through proven action, of being team oriented and willing to assist where/when needed You have exceptional communication skills with the ability to demonstrate these skills in both face-to-face and electronic formats including but not limited to telephone and email systems with special attention to detail and accuracy You are driven by results, solutions, and impact You aren’t afraid to go first to set an example You love working with people from different cultures and backgrounds You love coaching, supporting and dehassling teams so that they can achieve their goals This role is not for you if... You have difficulty identifying opportunities for improvement and are content with the status quo You see leadership as something that does not improve, develop, or change over time You do not like metrics and feel uncomfortable “keeping score” You are unable to work our above stated schedule. You treat this position as a job and not a career You don’t like holding people accountable or being held accountable You have an issue being consistent and following through You have trouble being on time You get frustrated when you run into an obstacle on your way to achieving goals You aren’t a people person You don’t consistently have a positive attitude You jump to conclusions before gathering all the facts You like to gossip or criticize other people What Winning Looks Like? You’ll help lead us in hitting our specific practice goals for production, collections, profitability and more! We support you in winning by reviewing metrics related to production, collections, scheduling efficiencies, employee performance targets, practice performance optimization, and systems and process implementation weekly and providing leadership support and training to set you up to succeed! You attribute to a culture that is positive and accountable Your leadership is proven effective by employee growth and retention You accomplish tasks and projects in a timely manner that allows to assist in day to day operations Deal breakers: If you don’t consistently do what you say you are going to do. If you aren’t able to be on time and if you don’t consistently follow through. If you don’t feel comfortable always leading by example If you aren’t 100% reliable If you aren’t the type of person that is always learning and growing. What’s Next? Still want to join our team? Great! If you have 3+ years of experience effectively managing results driven teams and are looking to make a difference in the community, apply today! We take culture very seriously, and because of that, when it’s right, it’s right. If after reading the full job description you are thinking, “this sounds PERFECT for me, then we want to get to know you. When you join the team here at Pure Dental Health you can expect everyday to be a fun adventure that you get to experience with a driven group of really cool people. We strive to be a great place to work and hope you will too. To apply for this position send your updated resume to [sign in to DentalPost to see current contact info]. If we think you’re a great fit we will reach out to you within the next few days to set up a phone interview. We can’t wait to meet you!

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