Prosthodontic Dental Front Office Job in Muenster, Texas

(Job ID: 532324)

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Description

Our office is a faith-driven team that focuses on service to others and providing exceptional dentistry to our patients. We prioritize patient-first care. We are searching for a treatment coordinator whose main responsibility is to clearly explain treatment options and related costs to patients. Good communication skills are a must! The Treatment Coordinator should be knowledgeable about the treatment and timelines and be prepared to negotiate financial arrangements to help meet patient needs. At least 3 years of dental experience required. Full time (M-T 8-5, 1 sat/mo 8-2) Pay is based on experience; competitive PTO and 401K eligibility Paid holidays Eaglesoft knowledge preferred KNOWLEDGE, SKILLS, AND ABILITIES • In-depth knowledge of dentistry and ability to describe procedures in simple language • Superb communication skills • Familiarity with computer systems • Customer service skills • Self-directed • Excellent telephone skills • Influencing/negotiation skills • Organizational skills • Familiarity with ADA codes • Creative problem-solving skills • Keen understanding of scheduling and financial systems • Ability to function within a team environment as a supportive and positive contributor • Ability to work independently RESPONSIBILITIES Job Specific • Be present during comprehensive exams to understand patient treatment needs. • When necessary, be present during re-care exams to understand patient treatment needs. • Ensure patients understand their treatment plan. • Handle objections to proposed treatment. • Present case fees and financial options to patients to facilitate the decision to say “yes.” • Present or co-present the treatment plan and consent. • Educate patients, as necessary, regarding their dental benefits. • Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements. • Ensure patients are up-to-date on their financial obligations. Practice Management • Maintain the consultation room in a neat, orderly, and welcoming manner. • Assist in maintaining and developing systems such as checklists to verify workflow and streamline patient care. • Ask satisfied patients for a referral/online testimonial. • Write or call patients that made a special impact on the office thanking them for being a patient. • Complete Daily 5 checklist for your role each day. • Complete all assigned tasks in the Action Center of the Spear Practice Solutions Analytics Platform. Teamwork/Cross-Training • All front office team members need to look for projects to stay busy during slow periods. • Proactively communicate with the back office so they know any changes in the patient’s financial status. • Participate in huddles by providing vital information for customer service and case acceptance. • Be prepared for Perfect Day meeting by reviewing the day’s patients with outstanding treatment needs and presenting to the team. • Fully utilize administrative time to prepare for the next day. • Embody the practice philosophy in all actions and decisions. • Assist in maintaining the reception area and front office in a neat, orderly, and welcoming condition. • Assist the clinical team in cleaning the rest of the office (trash, floors, restrooms, instruments, etc.). EQUIPMENT USED Includes but is not limited to: • Telephones • Calculators • Practice management software, digital imaging/photos, and computer software including MS Excel and Word • Printers and scanners LEADERSHIP/SELF-DIRECTION RESPONSIBILITY It is expected that the Treatment Coordinator will perform any function asked of them knowing that they will never be asked to do anything that is illegal, immoral, or unethical. We stand by the vision of the organization to provide an atmosphere of continuous learning and of mutual support where everyone bands together as a team to provide the utmost in care to our patients while honoring each other.