The Hygiene Coordinator creates the first impression and a lasting impression
for each patient, whether in person or on the phone. This role greets patients,
schedules appointments, answers phones, manages administrative records and
financial records such as insurance billing and payments. Additionally, this
position is responsible for the coordination for office routines and procedures
as well as reminder calls about scheduled appointments, follow ups, or
cleanings. The Hygiene Coordinator keeps the office organized and running
smoothly and exhibits a positive countenance to every patient experience.
Develops and maintains doctor/hygienist schedule to meet practice goals.
Responsible for answering incoming calls to include, new patient calls,
mergencies, scheduling patient appointments, requesting records, and follow up.
Manage unscheduled list, asap list, treatment pending list, to ensure patient
follow through to meet scheduling goals.
Greet and check patients in and out for and after treatment.
Educate and consult patients discussing treatment needs and presenting treatment
Increase and stimulate new patient growth by supporting marketing and
promotional programs, to include recall cards, continuing care calls, referral
letters and gifts, and working with referrals.
Document patient dental treatments and financial transactions, to include
signing of financial arrangements, prepayments for large cases, financing, and
Make pre-treatment financial arrangements with patients.
Responsible for billing dental insurance, posting payments, and claim
Balance income and charges daily and prepare deposits.
Responsible for Accounts Receivable to include, sending of billing statements,
aging reports, and collections.
Create month end reports and forecast monthly goals for the office and
Follows office procedures for patient referrals.
Responds to doctor, patient and employee concerns and inquiries and seeks
assistance when necessary.
General office duties and other duties as required.
1-2 years previous dental front office experience a must
Computer proficiency and the ability to learn new programs
Exemplary customer service and interpersonal skills
Dental software experience
1. Eaglesoft Experience Preferred
1. Dental Experience 1+ years
Benefits and Pay
1. Pay will range per experience
2. Paid Time Off/Holiday Pay/Dental Benefits offered