You must be a registered member to apply to job postings.Register Now
Jul 16, 2021
Mon, Tue, Wed, Thur, Fri
JOB: Receptionist for Brocks Gap Orthodontics at Brocks Gap Dental Group EDUCATION LEVEL High School Diploma, Associate Degree, or Technical schooling. DESCRIPTION The receptionist is responsible for administering and maintaining patient paperwork, managing the waiting room and patient experiences, answering the telephone, scheduling patient appointments, collecting payments, collecting patient survey responses, and relaying important information to patients, family members, staff, and doctors. DESIRED QUALITIES -Professionalism -Excellent customer service skills -Extroverted personality -Strong written and verbal communication skills -Detailed oriented -Strong attention to detail -Prompt and punctual -Hard worker RESPONSIBILITIES -Understand and comply with policies and procedures associated with a dental practice. -Understand and comply with HIPPA laws. -Understand and comply with the HI-TECH Act of 2009. -Understand and use written information that may be presented in a variety of formats, such as text, tables, lists, figures, and diagrams; select reading strategies appropriate to the purpose, such as skimming for highlights, reading for detail, reading for meaning, and critical analysis. -Express ideas and information in a written form clearly, succinctly, accurately, and in an organized manner; use English language conventions of spelling, punctuation, grammar, and sentence and paragraph structure; tailor the written communication to the intended purpose and audience. -Understand, interpret, and manipulate numeric or symbolic information; solve problems by selecting and applying appropriate quantitative methods such as arithmetic, quantitative reasoning, estimation, measurement, probability, statistics, algebra, geometry, and trigonometry. -Develop specific goals and plans to prioritize, organize, and accomplish your work. -Interact with others in ways that are friendly, courteous, and tactful. -Demonstrate respect for individuals, cultural differences, and the attitudes and feelings of others. -Work cooperatively and collaboratively with others to achieve goals by sharing or integrating ideas, knowledge, skills, information, support, resources, responsibility, and recognition. -Identify own work and career interests, strengths and limitations pursue education, training, feedback, or other opportunities for learning and development; manage direct, and monitor ones own learning and development. -Attend to, receive, and correctly interpret verbal communication and directions through cues such as the content and context of the message and the tone, gestures, and facial expression of the speaker. -Express ideas and facts orally in a clear and understandable manner that sustains listener attention and interest; tailor oral communication to the intended purpose and audience. -Select, access, and use necessary information, data, and communications-related technologies to accomplish work activities; such activities may include basic personal computer applications, telecommunications equipment, internet, electronic calculators, voice mail, email, facsimile machines, and copying equipment. -Obtain facts, information, or data relevant to a particular problem, question, or issue through observation of events or situations, discussion with others, research, or retrieval of information from written or electronic sources; organize, integrate, analyze, and evaluate information. -Anticipate or identify problems and their causes; develop and analyze potential solutions or improvements using rational and logical processes or innovative and creative approaches when needed. -Make decisions that consider relevant facts and information, potential risks and benefits, and short- and long-term consequences or alternatives. -Operate telephone to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments to the patient, doctors, dentist, and families. -Resolve complaints from patients, families, and dental personnel. -File and maintain patient records. -Provide information to patients, families, delivery drivers, lab services, and other physicians about establishment such as the location of departments or offices, employees within the organization, or services provided. -Know the policies regarding the services that are available to patients through the dental practice, the treatments available, cost for services, co-payment amounts, and financing if it is available to patients through the practice. -Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to a specific destination. -Receive patient co-payment, and health insurance payments, and record receipts for services. -Collect, sort, distribute and prepare mail, messages, and courier deliveries. -Perform tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with payments, insurance, and other documents. -Process and prepare memos, correspondence, or other documents. -Receive payment and record receipts for patient services. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may be regularly required to sit for long periods. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. (When required by the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).