Mar 09, 2023
Mon, Tue, Wed, Thur
Office Manager/Treatment Coordinator This is the person who will ensure good business practices for the organization while the dentists and hygienists focus on providing dental care. But they also must be fully engaged in the unique environment and clientele of a health care setting, as well as interacting with clinicians and complying with governmental regulations. Summary: The Front Office Coordinator is responsible for customer service and helping coordinate a smooth, timely patient experience with scheduling, comfort, and payments. Essential Duties and Responsibilities: Patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting Promoting excellent customer service by all levels of the staff Executes all filing and organizational systems for the practice Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences. Support business goals by utilizing schedules effectively and supporting the practice revenue objectives. Follow and demonstrate commitment to RiverTree Dental and Implants policies, professional expectations, clinical service excellence, and outstanding patient service. Other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Knowledge of business and accounting processes usually obtained from an Associates or Bachelor’s degree in Business Administration, Accounting, or Health Care Administration. Experience may substitute for education. Knowledge, Skills, and Abilities Required: Knowledge and experience in all aspects of billing. Knowledge of regulations related to Medicare, Medicaid, and commercial insurance. Strong customer service skills Skill in using healthcare software and computer systems Knowledge of maintaining supplies and equipment for the medical setting. Multitasking skills Problem-solving skills Professional communication and presentation skills, including face to face, email, telephone, and video conference. Knowledge of continuous process improvement concepts and practices Ability to communicate professionally with dentists, hygienists, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen. Benefits: 401k Health Insurance Stipend PTO after getting acquainted period We are a FFS office that is entirely out of network and take with our patient to provide a high quality experience. If you are interested in this position please go to rivertreedentist.com/careers and submit your information there. We will reach out same with further instructions. We are looking for the highest skilled people and recognize your attention to detail if you have read this far. We want the best people and are willing to offer above average compensation for highly skilled people.
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