ID: 550833
NationalEndodontic Endodontic Dental Front Office Job Posting
Confidential Employer

Description

Job Title: Patient Care Coordinator FLSA: Non-Exempt  Department: Non-clinical Reports to: Practice Manager  ___________________________________________________________________________________  Role Overview:  The Patient Care Coordinator/Marketing Specialist plays a dual role in supporting exceptional patient experiences while driving patient acquisition, retention, and community outreach. This position is responsible for managing front-office patient interactions, appointment coordination, treatment presentation support, and executing marketing activities that enhance visibility and growth for dental practices within the practice. Patient Care & Front Office Operations -Greet and assist patients with a high level of customer service, ensuring a positive experience from check-in to check-out. -Manage appointment scheduling, confirmations, recall follow-up, and waitlist processes. -Maintain accurate patient records, verify insurance information, and support financial discussions as needed. -Support the treatment coordinator or clinicians with patient education, treatment plan understanding, and follow-up communication. -Handle inbound calls, emails, and digital inquiries in a professional and timely manner. -Resolve patient concerns or escalate issues to leadership when appropriate Marketing & Growth Support:  -Execute local marketing initiatives such as events, giveaways, community outreach, and referral programs. -Manage the practice’s online presence, including Google Business updates, online review responses, social media content support, and basic digital engagement. -Track marketing activities, ROI, and lead sources to support data-driven decision-making. -Collaborate with the central marketing team on campaigns, promotions, and brand consistency. -Assist with patient retention efforts through recall programs, follow-up communication, and loyalty initiatives. -Coordinate internal marketing such as in-office signage, patient education materials, and promotional displays. Operational & Cross-Functional Support:  -Work with practice leadership to optimize patient flow, reduce no-shows, and improve scheduling efficiency. -Utilize practice management software (TDO) to manage appointments and patient information. -Participate in staff meetings and contribute to practice performance improvement initiatives. -Support practice events, open houses, school visits, sponsorships, and partnerships.  Expectations:  -Deliver an Exceptional Patient Experience: Provide warm, efficient, and professional service that enhances patient satisfaction and builds loyalty. -Drive New Patient Growth & Retention: Actively support marketing efforts and patient recall to help the practice meet monthly and quarterly patient volume goals. -Execute Marketing Tasks with Accuracy: Follow marketing plans, meet deadlines, track performance, and uphold brand standards. -Maintain Strong Communication & Professionalism: Communicate clearly with patients, doctors, team members, and DSO support staff. -Be Adaptable & Solution-Focused: Handle a wide variety of tasks, shifting between front-office and marketing responsibilities as practice needs evolve. -Protect Confidential Information: Handle patient records and practice data in compliance with HIPAA and DSO policies. -Uphold Operational Excellence: Support clean processes, accurate documentation, and a smooth, efficient front-office workflow.