ID: 552842
Endodontic Endodontic Dental Front Office Job Posting
Primary Office

Description

Role Overview: As a Patient Care Coordinator you will manage all administrative and front office duties. As the first point of contact for patients and visitors, you will be integral to creating a positive and welcoming experience for everyone who walks through our doors. This role combines customer service excellence with administrative efficiency, making it the perfect opportunity for someone who is organized, compassionate, and dedicated to enhancing the patient experience. Key Responsibilities: • Warmly greet and welcome patients upon arrival at the dental office, ensuring a positive first impression. • Manage and maintain accurate patient records, ensuring confidentiality and proper organization. • Answer incoming calls and redirect them as necessary or take messages, providing courteous and informative communication. • Sort and manage incoming emails and communications, ensuring timely responses. • Maintain a neat and organized front desk area with all necessary materials (pens, forms, etc.). • Assist with patient scheduling, ensuring appointments are properly coordinated and patients are informed. • Travel to other office locations as needed to provide support and ensure operational continuity. • Collaborate with the team to handle any additional office responsibilities or projects as required. Knowledge of Insurance verifications Requirements: • Proven experience (1 year) as a front desk representative, office assistant, or in a similar role. • Strong communication skills to interact effectively with patients, team members, and external contacts. • Excellent organizational abilities to juggle multiple tasks and keep operations running smoothly. • Problem-solving skills to manage patient concerns, resolve issues, and proactively address potential challenges. • Proficiency with office equipment (fax machines, printers, etc.) and familiarity with office software. • Customer service orientation to ensure that all patients feel cared for and supported throughout their visit. • High school diploma required; additional education is a plus. • Willingness to travel between office locations when necessary. Why This Role Exists: This role exists to ensure a seamless and exceptional experience for patients from the moment they arrive to when they leave the office. By efficiently managing front office responsibilities and maintaining patient satisfaction, you will help our practice run smoothly and effectively. Expectations: • Maintain Professionalism: Ensure the front office is organized and welcoming, while presenting yourself in a professional manner at all times. • Prioritize Patient Care: Deliver excellent customer service, addressing inquiries and resolving complaints in a friendly, compassionate way. • Be Detail-Oriented: Accurately maintain patient records, appointments, and ensure compliance with privacy regulations. • Communicate Effectively: Interact professionally with patients, staff, and external contacts, ensuring clear and courteous communication. • Collaborate with the Team: Work closely with the dental team to support office operations and contribute positively to team efforts. • Adapt to Change: Stay flexible in a fast-paced environment, ready to handle shifting schedules and varying office priorities. • Manage Time Efficiently: Handle multiple tasks, prioritizing effectively and ensuring follow-through on commitments. • Travel Flexibility: Be prepared to travel to other offices when necessary, maintaining high service standards across locations.